Frequently Asked Questions
How can I place an order for your equipment?
Simply send us an inquiry through the platform. Our sales team will review your requirements, discuss project details such as application and capacity, and provide a technical solution.
Do you support OEM or customized manufacturing?
Yes. We offer OEM and ODM services. Product design, specifications, and branding can be customized to meet your specific project requirements.
What is the typical lead time for production?
Production time depends on the product type and quantity. In most cases, standard equipment can be completed within approximately 3–4 weeks after confirmation.
What warranty do you provide for the equipment?
All equipment is covered by a one-year warranty starting from the date of delivery. We provide technical support and guidance during this period.
How is installation handled after delivery?
Detailed installation manuals and instructions are provided. If on-site assistance is required, we can arrange an engineer to visit (related travel costs are borne by the buyer).
What discharge standards can the equipment meet?
The system can be configured to meet various standards including Class A, urban discharge, or municipal reuse requirements depending on the selected process (AO, MBR, etc.).